OFFICIAL JKBMS SUPPORT

JKBMS troubleshooting and technical support center.

Find official product documents, app setup, model-selection tools, communication guidance, and direct factory support.

APPAndroid and iOS
PDFManuals and specifications
FACTORYSales and technical help

SUPPORT OPTIONS

Go directly to the right resource.

Use the exact JKBMS model number when requesting a manual, checking communication compatibility, or asking the factory team for technical assistance.

02

Model Selection

Compare JK-BD, JK-PB, JK-B1A, and JK-B2A products by strings, current, balancing, and communication.

Compare Models
03

Factory Support

Send the complete model, battery configuration, inverter, firmware, and issue description to the official team.

Contact Support

TECHNICAL GUIDANCE

Check the system before changing settings.

Battery strings, chemistry, current limits, harnesses, firmware, CAN or RS485 protocol, pinout, and termination must match the exact installation.

BMS

JKBMS Model Index

Find the correct product family and exact model before downloading documents or requesting support.

Open Model Index
CAN

Inverter Communication

Review CAN, RS485, protocol, cable, pinout, firmware, and commissioning requirements.

Read Communication Guide
FAQ

Technical Guides

Read official selection, balancing, high-voltage architecture, battery enclosure, and ESS planning guides.

Browse Guides

Still need help with a JKBMS product?

Contact the official factory team with the product label, order details, battery configuration, and a clear description of the question.

Contact JKBMSEmail Support